Every callanswered.Every appointmentkept.
Vet clinics lose appointments every day to missed calls and front-desk turnover. A dedicated ScaleSource Veterinary Front Desk Operator answers every call, keeps the schedule full, and works inside your practice software, so your in-clinic team stays with the patients.
Fifteen minutes. Then candidates.
Pick a time below and you speak to the recruiter who will actually run your search.
The phone rings during every procedure.
Calls go to voicemail
Nobody is free when the team is in with a patient. That client books elsewhere, and you never find out.
The front desk keeps turning over
Every departure costs the hire, the training, and weeks of a half-covered desk. Then it happens again.
Clinical staff do reception work
Technicians chase confirmations between appointments. The most expensive way in the building to answer a phone.
Veterinary Front Desk Operator
One dedicated person, working your hours, inside your systems. Not a call centre and not a rota of strangers.
Every call answered
No more voicemail during procedures. Inbound calls picked up, triaged and booked while your team stays with the patient in front of them.
Inside your practice software
Trained on PIMS platforms including ezyVet, AVImark and Cornerstone, so appointments, records and notes land where your clinic already keeps them.
The daily follow-up
Reminders, confirmations and refill requests handled every day, so the schedule stays full and clients stop slipping through the gaps.
A calm voice on a hard day
People call a vet worried. We screen for the ones who stay warm and unflappable when the caller on the line is frightened about their animal.
An unanswered phone is not a small problem.
Industry research keeps landing on the same numbers, and they are worse than most owners expect.
Recover one missed appointment a week at a $200 routine visit and that is $10,400 a year. Recover three a week and the operator has paid for themselves before you count a single new client's lifetime value.
Missed-call and phone-booking figures are published industry research on veterinary practices, not ScaleSource data. The $10,400 line is simple arithmetic on a $200 visit, shown to illustrate scale. Your clinic's numbers will differ, and no revenue result is guaranteed.
Full front desk coverage, without the full cost of hiring.
The wage is never the whole number. Here is the honest comparison for one full-time front desk seat.
Kept in the practice, on one seat. Add the appointments you stop losing to voicemail and the gap widens again.
*Illustrative figures for one full-time front desk seat in the United States. The wage line uses a reported national average of about $17.52 an hour for veterinary receptionists across roughly 7,600 job postings; published averages elsewhere range from about $33,000 to $43,000 a year, so a higher-paying market widens this gap rather than narrowing it. Taxes, benefits, recruiting, equipment and turnover are typical employer loadings, not quotes. Actual costs vary by market, hours and practice. Savings are not guaranteed.
$25,000 a year for one dedicated full-time seat. The same price for every role we place, with no recruitment or placement fee on top.
Everything around the hire, included.
Ten things you would otherwise pay for, manage, or worry about separately.
How the options actually compare
Best valueScaleSource | Local hire | Freelancers | Recruiter | |
|---|---|---|---|---|
| Dedicated full-time support | ||||
| Recruiting handled for you | ||||
| No recruitment or placement fee | Varies | Platform fees | ||
| Payroll and payment administration | ||||
| Ongoing check-ins after they start | ||||
| Replacement at no extra fee | Varies | |||
| One transparent monthly price |
Nobody reaches you untested.
Interviewed, tested and reference checked against your brief before you ever see a name.
Four steps. Nothing charged until someone starts.
Tell us the brief
Your hours, your software, the volume of calls, and what a good day at your front desk looks like.
Meet a shortlist
We recruit, interview and test, then present a small pool with an introduction video for each person, so you hear them before you meet them.
Interview for free
Pick times from your recruiter's calendar. Meet as many as you like, and pass on anyone who is not right.
We keep supporting them
We pay them, manage the admin and stay involved for as long as they are on your team. Not a resume handed over and forgotten.
What our graduates say about the Academy
These are the operators who passed the VetPod Academy and live roleplay certification, ready before they ever join your clinic.
What they say about us
Practice owners on what changed at the front desk once the seat was filled, in their own words.
Asked by clinic owners.
Is this a call centre?
No. You get one dedicated person who works your hours and only your clinic. They learn your practice, your regulars and your software, the same as anyone at the desk.
Do they already know our practice software?
We recruit for PIMS experience and train on the major platforms including ezyVet, AVImark and Cornerstone. Tell us what you run and we screen for it specifically.
What happens if it is not the right person?
Pass on them. Interviews cost nothing and you are not charged until someone actually starts, so there is no penalty for saying no to a shortlist.
Who employs and pays them?
We do. ScaleSource recruits, screens, places, pays and supports your operator for as long as they are on your team, so the payroll and the admin stay with us.
How long before someone is at the desk?
Talk to our veterinary team and we will tell you honestly what the timeline looks like for your hours and your software, rather than quote you a number on a web page.
Let's get your front desk covered.
Tell our veterinary team your hours and your software. No obligation, and nothing charged until someone starts.